How often should I wash my Koko hair extensions?

Synthetic hair extensions can go for long periods between wash's as they don't require styling products.   

What is the length of Koko hair extensions?

Extensions come in various lengths depending on your chosen style. Please see product information for more information on your selection.



What is the quality of Clipped hair extensions?

We believe Koko extensions have been made to a high quality, they not only look natural they also feel natural.



How to choose the right shade of hair extensions?

Please refer to our colour chart for colours, we recommend the closest shade to your natural hair colour.



How are Koko hair extensions different?

Koko hair extensions are made to a high quality, they have a natural look and blend in seamlessly with your natural hair. Koko hair extensions are light and therefore comfortable to wear.



How do I make an Exchange/Return?

All goods purchased from may be returned for refund, exchange or replacement within 14 working days from receipt of delivery. You must take care of our goods whilst they are in your possession. Any item/s to be returned must be returned in its original shipped condition and original undamaged packing, which means you may not try the product or take it out of the original packing.

You or your carrier are responsible for any returned goods until they reach our warehouse. Cost and risk of return will be at your expense and we strongly recommend that you get proof of postage or use Royal Mail`s “Recorded Signed” service.

We try to make refunds within one week of receipt back to us, though we promise to make all refunds within 14 calendar days from receipt of goods to our warehouse. Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside of your credit/debit card timescales.



How long does shipping usually take?

All orders will be aimed to be despatched within in 3-5 working days by first class post.

What if my products are faulty?

In the unlikely event that the product delivered to you is faulty please report the fault to us via email (on the contact page). We expect all faults to be reported within 3 working days of receiving the order.



How may I contact you?

Please email or use the form on the contact page